All items are shipped via. Australia Post Services which include Tracking and may require a signature upon delivery of receiving your item/s

Handling time is Same Day to 1 Business Day of receiving cleared payment. We post on most weekends & public holidays

 

* International Shipping Options are not available directly from our website, please use the contact form below and supply the following information for pricing options:

Product/s In Request For Purchase | Contact Name & Shipping Details

 

* As an alternative you may purchase directly from our web-store, a PayPal Payment Request for the shipping fee will be requested for the products ordered in advance to being shipped

​​

* Prior to placing an order: It is the responsibility of the buyer to make sure that the item/s being purchased are not restricted in their country for importation and comply with local laws, any packages held and/or seized by customs is the buyer's responsibility.

 

* All International orders are air freighted via. Australian International Express Post Services - Delivery time estimate: 3-7 business days

​

* International Express Shipping Fee's start from $43.25 AUD on most orders​

 

Buyer Protection is Eligible on all purchases should the item not arrive or if the item is significantly not as described, change of mind circumstances are not

All sales are final.

 

We have an impeccable track record for our services and deliver as advertised, if your order hasn't arrived within the estimated time-frame due to current circumstances please contact us and we will investigate and resolve the issue promptly, in most cases your item/s should arrive within the estimated delivery window.

 

Any item/s with a "Coming Soon!" banner in place may still be ordered but please bear in mind that the turnover period may take as long as 2-4 weeks before your products have been received and ready for shipment from our designated location

 

Prior to making a payment through PayPal please ensure your details are up to date as your items will only be sent to the verified postal address

 

RETURN POLICY

 

- Change of mind circumstances will not be accepted for returns

- If an item has been sent incorrectly, arrives broken, damaged or faulty we request your immediate correspondence so we can initiate the return and rectify the matter promptly

- In the event your item has incurred damage during transit, we request that you supply us with the damage report attained by the postal carrier for legal purposes prior to finalizing the return

- Returns fees are the buyer’s expense

- Expectation for original postage costs to be credited should not be expected within the refund amount

- A full, partial refund or replacement will be determined on a case-to-case basis should an issue occur

- We cannot be held responsible for any items that are lost in transit upon return, postal insurance is the buyers responsibility

- Returns are only accepted by post
 

We reserve the right to refuse a refund or exchange if:

The products are marked, show signs of inflicted damage or wear

The products are not returned in their original condition

The products are not returned with the original box or packaging

The products are not returned in a resale condition where applicable

 

We will contact you if the items you have returned do not comply with our returns policy and are not eligible for a refund, in this scenario the items will be returned at your expense or disposed off should you not wish to pay the reship fee.

 

All of our products are tamper-proof and factory sealed for your general safety.

Required legal information is within the label attached on the product; all of our products are professionally laboratory manufactured items.

 

Each and every order placed is overseen by at least 1 additional personnel to verify product quality and correct content affirmation, this is then legally documented and accounted for prior to processing your order for shipping. This assures that the quality of your contents received, are always of the highest standards.

 

Fraudulent or abusive buyer behaviour such a Falsely claiming an item was not as described will not be covered by the Buyer Protection Policy, an investigation will be conducted under full scrutiny should one choose to abuse these rights.

 

Any and all purchases made acknowledge your agreement to the terms and conditions stated herein